A home owner in Gibsonia, Pa., about 15 miles north of Pittsburgh, has sued Bank of America because it sent a contractor to turn off the utilities in her home and secure the property because it erroneously believed she was in default.
In the process, the contractor took home owner Angela Iannelli’s 11-year-old Blue and Gold Macaw, Luke — a loss that she said caused her to worry so much that she had to take prescription medicine for anxiety.
Initially, Bank of America was not helpful in finding the lost parrot, and a bank representative allegedly hung up on Iannelli, telling her that they were “tired of hearing” from her.
Iannelli, who is suing for $50,000 in damages, was ultimately able to drive 80 miles to the contractor’s office and rescue the bird.
This week, Bank of America apologized for the incident.
Source: The Wall Street Journal, James R. Hagerty (03/11/2010)